The following privacy policy is designed to inform you, as a user of this Website, of the types of information that we collect from you in connection with your use of this Website, and how that information will be used.

Mama Dolce (“we” “us” or “our”), value your privacy rights whether you participate interactively or simply view the www.mamadolce.co.uk website (the “Website”).  We are a luxury Dessert Company which also happens to be free from eggs, dairy, gluten, nuts, wheat and soya and for the purpose of the General Data Protection Regulation (the “GDPR”), we are the data controller.

If you wish to contact Mama Dolce regarding your Personal Information (as defined below) or this policy, please contact privacy@mamadolce.co.uk.

The following privacy policy is designed to inform you, as a user of the Website, of the types of information that we collect from you in connection with your use of the Website, and how that information will be used. Please read this policy carefully so that you understand your rights in relation to your Personal Information, and how your Personal Information and usage information will be collected, used and processed by us. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Website.

This policy only governs your activities on the Website, and it does not govern activities that are “offline” or unrelated to the Website. Please take a moment to review our policies and practices described below.

By visiting our Website, you accept these policies and practices.

1.            Gathering and Use of Technical Usage and Personal Information

Like most website operators, we gather technical usage information and Personal Information that web browsers, depending on their settings, make available. As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our products and organisation, we will use the information collected from our users to:

• personalise our Website for you to ensure content from the Website is presented in the most effective manner for you and your device;

• allow the user to navigate or browse through the Website quickly and efficiently;

• improve user experience, such as by personalizing content to the user's interests;

• monitor and analyse trends, usage and activity in connection with our Website and services to improve the Website;

• administer the Website and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;

• keep the Website safe and secure;

• measure and understand the effectiveness of the content we serve to you and others, including developing reports regarding pages visited. In this case, Personal Information is used in aggregate form, and does not reveal the Personal Information of a particular user;

• verify the user's eligibility to access the restricted areas of our Website; and

• provide users with customer support.

Where you sign up to receive email notifications from us on our Website, we will send the communications that you have requested (including information about corporate events, press releases, presentations and company documents). You can opt-out of receiving such communications at any time by contacting us as detailed under section 10 below.

 2.           Cookies

We also collect information relating to whether you have accessed this Website before and the time of your last visit. We accomplish this through cookies placed on your computer.

What are cookies?

A cookie is a piece of information that a website stores on a user's computer, and that the user's browser provides to the website each time the user submits a query to the website using that browser. When you access our Website, we place cookies on your computer. A cookie allows us to determine that a visit has occurred within our site, as well as which pages were viewed. Through cookies, we collect your Internet Protocol (“IP”) address, operating system and browser type, and the locations of the web pages you view right before arriving at, while navigating and immediately after leaving the Website.

How can I manage cookies?

You can decide if and how your computer will accept cookies by configuring the preferences option within your web browser, using the instructions provided in your browser. If you choose to decline cookies, however, some of the functionality of this Website might be impaired.

How does Mama Dolce use cookies?

We use the information collected through cookies to see how users move around the website, see which pages you view, information you search for, the average time spent on our Websites, and statistical information about Website visits to better understand our audience and its interests, and to increase the functionality and user-friendliness of our site.  You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/.

We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our Website. Like many services, Google Analytics tracks your movement through our site (i.e. the pages you have seen and the links you have clicked on) and helps us measure how you interact with the content we provide. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors.  You can opt out of Google Analytics without affecting your use of our site. For more information on opting out of Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

3.            Personally Identifiable Information / Personal Information

“Personally-identifiable Information”, “PII” or “Personal Information” means information, regardless of the media in which is contained, that is or can be uniquely associated with an identified or identifiable individual, such as name, email address or phone number, account number or account information.

Mama Dolce will collect Personal Information about you if you contact us through our Website or other means (using direct email, an email notification or information request, the Contact Us page or when applying for an open role) and submit such information. For example, you may provide your name, company name, address, institution, city, zip/postal code, country, email address, phone number, fax number, and any other information that you choose to provide to us in your subject line and message.

Users of the Website are under no obligation to provide Mama Dolce with Personal Information of any kind. However, a user's refusal to do so may prevent the user from using certain Website features.

Fraud Prevention

We may disclose user information when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity; to protect the safety, rights, or property of the company, and of its users, or others; or to exercise or protect legal rights or defend against legal claims.

Law Enforcement and Litigation

To the extent permitted by law, any information collected over our Website or concerning its use (personal and non-personal) may be disclosed to government authorities or third parties pursuant to a legal or regulatory request, or other legal process. We may also use or disclose your information as permitted by law to protect the rights or property of Mama Dolce, our customers, our Website, its users, or third parties, or when we otherwise believe in good faith that the law requires it.

Change in Corporate Control

If Mama Dolce incurs a corporate change in control resulting from, for example a sale to, or merger with, another entity, or if all or a portion of its assets are sold, Mama Dolce reserves the right to transfer your Personal Information to the new party in control or the party acquiring assets.

4.    Links to Third Party Sites

Third parties are under no obligation to comply with this Privacy Policy if you provide information directly to those third parties. Mama Dolce neither owns nor controls third-party websites accessible through the Website. Therefore, before visiting a third-party website and before providing any Personal Information or other information to any third party, users should inform themselves of the privacy policies and practices (if any) of the third party responsible for that website and should take those steps necessary to protect their privacy.

6.            How Do We Protect Information Collected on This Site?

We consider the Personal Information we collect to be confidential. If you submit your e-mail address or other Personal Information to us via our Website while requesting information or contacting someone at Mama Dolce, or by registering and logging in to the private section of the Website, we will use this information only to the extent necessary to respond to your request(s) and as discussed below.

We have established certain reasonable electronic and administrative safeguards and take reasonable precautions to protect the Personal Information in our possession from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Mama Dolce does not warrant or represent that this level of security meets or exceeds any particular standard. You should keep in mind that no Internet transmission is ever 100% secure or error-free due to the inherent nature of the Internet as an open global communications vehicle and we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from unauthorized intrusion by third parties, such as hackers. While we strive to protect visitors' personal information, we cannot ensure or warrant the security of any information visitors transmit to us, and visitors do so at their own risk.

7.            Where do we store your Personal information?

Where the GDPR applies, you should be aware that this Website is hosted, and some companies and contractors who process your Personal Information are located, in the United States and other countries noted above.  These countries do not always provide the same level of protection for your information.  In these circumstances, your Personal Information is transferred on the basis of one of the mechanisms set out below:

Adequacy Decision: Your Personal Information will be transferred to and stored at/processed in Canada which was found to have an adequate level of protection for personal data under Commission Decision 2002/2/EC of 20 December 2001.

Model Clauses: The Personal Information is transferred within the Mama Dolce group by way of the European Commission’s model contracts for the transfer of Personal Information to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC. Further, Personal Information is transferred to our providers by way of the European Commission’s model contracts for the transfer of Personal Information to third countries (i.e., the standard contractual clauses), pursuant to Decision 2010/87/EU. Such staff are engaged in, among other things, the provision of support IT and Recruitment. A copy of the Model Clauses may be obtained on your request to privacy@mamadolce.co.uk

Privacy Shield: Your Personal Information will be transferred to Wix.com who will process your Personal Information in the United States. Wix.com comply with the US Department of Commerce's EU-US Privacy Shield and have certified that they adheres to the EU-US Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. For more information about the EU-US Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield website.

8.            How long do we store your Personal Information?

We will retain your information as follows:

• If you give us your information via the Contact Us page, we will keep your data on the Mama Dolce exchange e-mail system for ten (10) years.

• Information from cookies using Google Analytics will be kept for two (2) years.  We retain information from other cookies for 24 hours. 

9.          Your Rights

Where the GDPR applies, you have the following rights in respect of your personal information:

• Data rights. In certain circumstances, you have the right to access and receive a copy of information we hold about you, to rectify any Personal Information held about you that is inaccurate and to request the deletion of Personal Information held about you. Any access request after the first such request by you may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. You can exercise your rights by contacting us at privacy@mamadolce.co.uk.

• Marketing. You have the right to ask us not to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at privacy@mamadolce.co.uk.

• Complaints. In the event that you wish to make a complaint about how we process your Personal Information, please contact us in the first instance at privacy@mamadolce.co.uk. and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to raise a complaint with the supervisory authority.

10.        Children

This Website is not intended for users under the age of 16. We do not knowingly collect any Personal Information from children under 16. If we become aware that an individual submitting information is under 16, we will attempt to delete the information as soon as possible.

12.          Changes to This Privacy Policy

We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time and you agree to be bound by such modifications, alterations or updates. We will notify you of material changes to this privacy policy by posting the revised policy with the date it was revised on this page. Any revised Privacy Policy will apply only to information collected after such time as the revised Privacy Policy takes effect, and not to information collected under any earlier Privacy Policies. We encourage you to periodically review this privacy statement to stay informed about any changes to this Privacy Policy.

13.          How Can You Contact Us?

If you would like to contact us about this policy or our Website, please reach out to us via the Contact page.  You can also write to our privacy lead at  privacy@mamadolce.co.uk.